How it works
From brief to delivery, in five steps.
Every Branton order follows the same process, whether it is a few dozen shirts for a team or a company-wide apparel program. You get one point of contact, a free mockup, a written proof, and a firm in-hands date before anything goes to production.
Process
The five steps
- 1.
Brief
Tell us what you need, how many, for whom, and the date it must arrive. A short call or an email is enough.
- 2.
Mockup
You receive a free digital mockup of your logo on the product within 24 hours of sending your artwork. Vector files (AI, EPS, PDF) are best. If you only have a low resolution logo, we can have it redrawn.
- 3.
Quote and proof
You get a written quote with per-unit pricing, setup costs, shipping and an in-hands date, followed by a production proof showing colors, placement and size.
- 4.
Production
Production starts after you approve the proof. Your order is produced by a vetted decoration partner matched to the method and volume, and checked before it ships.
- 5.
Delivery
Orders ship to one address, many addresses or individual recipients anywhere in the United States, with tracking.
Lead times
Typical timing
| Stage | Typical timing |
|---|---|
| Free digital mockup | Within 24 hours of receiving your artwork |
| Written quote | Usually within one business day |
| Standard production | About 10 business days after proof approval for most items |
| Rush production | Next-day rush available on select items |
| Specialty items and very large runs | Scheduled at quote. Large runs can be split across production partners and shipped in waves. |
Timing varies by item, decoration method and quantity. Many orders finish faster than standard, and some specialty items take longer. Every quote states a firm in-hands date before you approve.
What affects your timeline
- Blank availability for the exact style and sizes.
- Decoration method (screen printing, embroidery, heat transfer, direct to garment).
- Number of colors and print locations.
- Kitting or individual shipping.
- Proof approval speed.
Choosing a method? Read our guide to decoration methods.
What you can count on
- One point of contact from brief to delivery.
- Free digital mockup before you commit.
- A written proof before production.
- Quality check before shipping.
- A firm in-hands date on every quote.
FAQ
Common questions
- How long does a custom t-shirt order take?
- Standard production is about 10 business days after proof approval, plus shipping. Many orders move faster, next-day rush is available on select items, and every quote states a firm in-hands date.
- Can you handle rush orders?
- Yes, on many items. Tell us your in-hands date first and we will confirm what is possible before you approve anything.
- Do I pay for the mockup?
- No. Mockups are free.
Updated October 15, 2026