The Branton Guarantee
Seven promises on every order.
These promises apply to every Branton order, from a few dozen shirts to a company-wide program. They are written plainly so your team knows exactly what to expect.
The seven promises
- 1.
Our error, our cost.
If an item arrives with a mistake on our side, such as the wrong color, a misspelling or a print defect, we reprint it or refund it at no cost to you.
- 2.
What you approve is what you get.
Your finished items match the proof you approved for artwork, colors, placement and size, within normal production tolerances.
- 3.
On time, in writing.
When we confirm your in-hands date in writing and miss it because of a delay on our side, we take 20 percent off the order. If the order was for a dated event and the event is missed because of that delay, the order is free.
- 4.
Free mockup in 24 hours.
Send your logo and receive a free digital mockup within 24 hours.
- 5.
A reply within one business day.
Every email, quote request and question gets an answer within one business day.
- 6.
Your quote holds for 10 days.
Prices on a written quote are locked for 10 days from the quote date.
- 7.
One point of contact.
One person handles your order from brief to delivery.
The fine print
- The on-time promise applies to in-hands dates we confirm in writing after proof approval and payment.
- It does not apply when artwork approval, payment or order changes arrive after the dates stated on the quote, or when a shipping carrier, weather or other events outside our control cause the delay.
- Reprints and refunds cover errors on our side. Please report any issue within 7 days of delivery with photos, so we can make it right quickly.
- Production tolerances: small variations in color between fabrics and in print placement are normal in decorated products. We note these on the proof.
- Refunds and discounts are limited to the value of the affected items or order.
Updated October 15, 2026